Nothing falls between shifts.
Shiftover is the AI agent for the front desk. It writes the shift report, briefs the next shift and shows your team what keeps happening, and where.
Built for
- University residences
- Hotels & motels
- Condominiums & concierge
Every shift, written up. Nothing left behind.
The agent works alongside your desk team on every shift, from the first note in the shift log to the morning handover.
01 · Logs
Plain notes, structured
Staff type what happened. The agent records type, location, severity and follow-up, keeping their original words.
02 · Briefs
A brief for every shift
The incoming shift starts with open items first, then notes from the last shift and anything notable.
03 · Follows up
Open items stay open
Each item keeps an owner and carries forward. At shift end, anything nobody updated is flagged.
04 · Answers
Answers from your manual
Procedure questions are answered from your own manuals with the section cited. Emergencies show your protocol first.
Log an entry
Main desk · 02:41
Staff note
Type what happened…
Structured entry
Waiting
- Type
- Location
- Severity
- Follow-up
ControlStaff confirm every entry. Supervisors approve every report.
See what happens at your desk after you go home.
Every shift log entry is structured, so your whole team can see what keeps happening, where, at what hour, and what is still open.
Entries by hour and day
Last 30 days
Busiest: Fri and Sat, 22:00–01:00
Handover brief
Night · 23:00–07:00
For Maya · Main desk
Open items · 3
Leak under sink · Rm 318
HighOwner: Next shift · open 14h
Lost key card · Rm 205
MediumOwner: Supervisor · open 6h
Lobby door slow to close
LowOwner: Maintenance · open 2d
Pinned until closed
Acknowledge briefRecurring issues
By room or unit
Rm 1204 · Lockouts
4Rm 1108 · Noise
3Floor 6 laundry · Leaks
3Rm 312 · Noise
3Main entrance · Door alarm
2Rm 907 · Maintenance
2
Spot the room that keeps coming up before it becomes a complaint.
See which hours keep the desk busiest.
Catch open items that have sat too long.
Find what your manuals don't cover yet.
What we're building with our pilot partners: comparisons across properties, monthly summaries, plain-language questions about your data, and alerts for overdue open items.
Made for desks that never close.
Residence desks run on student staff and late nights.
- The agent logs welfare checks, lockouts and noise complaints from a single sentence.
- It suggests restricting entries about a student's health or family.
- Student staff ask it for the procedure instead of calling the on-call supervisor.
Shift log
Residence front desk
- 23:48
Noise · Rm 312
LowMusic after quiet hours. Spoke to resident, turned down.
- 01:15
Welfare check · Rm 1108
MediumRequested by floor RA. Resident answered and is OK.
- 02:30
Lockout · Rm 1204
LowLet in after ID check.
Built for the questions your privacy office will ask.
- 01 · CanadaData stays in Canada
- All data, backups and logs are stored in Canada and encrypted in transit and at rest.
- 02 · TrainingNever used to train AI models
- AI providers are bound by terms that forbid training on your data.
- 03 · RolesIndividual sign-in, access by role
- Every staff member signs in with their own account. Attendant, Supervisor and Administrator roles control what each person can do.
- 04 · RestrictedRestricted entries
- Sensitive entries can be limited to the author and supervisors, and are never used in answers to others.
- 05 · RecordsLocked, audited records
- Approved reports lock, and every edit, view and export is recorded.
- 06 · Privacy lawBuilt for PIPEDA and FIPPA
- Designed for the requirements of Canadian private-sector and public-sector privacy law.
Reviewing vendors for your institution? We'll walk your privacy and IT teams through our approach.
Questions, answered.
What is a digital shift log?
It replaces the pass-down log or log book your desk keeps in a paper binder, a Word file or a group chat. In Shiftover, staff type what happened in plain words, the AI agent structures each entry, and staff confirm it. The shift report and the next shift's handover brief come from that same record.
Does Shiftover replace our paper log book?
Yes. During the pilot it replaces your existing log for every shift, whether that's paper, Word, Excel or email. Past shift reports can be imported at setup, and reports and data can be exported to PDF and CSV.
How does the AI agent use our manuals?
Supervisors upload your procedures and manuals, and when staff ask what to do, the agent answers from them and cites the section. If the manuals don't cover it, the agent says so and gives the right contact. In an emergency, your official protocol and emergency contacts appear first.
Where is our data stored?
All data, backups and logs are stored in Canada and encrypted in transit and at rest. AI providers are bound by terms that forbid training on your data.
Who can see the insights dashboard?
Every role: attendants, supervisors and administrators. Approving reports and managing restricted entries stay with supervisors, and restricted entries are visible only to their author and supervisors.
Which properties is it built for?
University residences, hotels and motels, and condominiums with a concierge desk. Each property type starts with its own entry types and report template, and supervisors can edit both.
Bring Shiftover to your front desk.
During the pilot, Shiftover replaces your front desk log book for every shift, whether that's a paper binder, a Word file or an email chain. Past reports can be imported at setup.